Globalisation Trends

In an era where customer expectations evolve faster than ever, Globalisation Trends offers a bold roadmap for companies seeking sustainable success. Blending the power of design thinking with real-world strategies, Chandra Sekar explores how businesses can create lasting value by focusing on what matters most: the customer.

From understanding the shift from satisfaction to delight, to implementing agile project management, stepping up the value chain, and eliminating silos through multifunctional teams, this book delivers actionable insights across manufacturing, IT, and service industries.

With powerful case studies — from Tesla to Toyota — and frameworks like QFD, Agile, Scrum, and CSI, Globalisation Trends is both a strategic guide and a practical toolkit for forward-thinking leaders.

Whether you’re managing a project, designing a product, or leading a business, this book will help you unlock new potential and thrive in a rapidly globalizing world.